Where will I get the generated video?
Your generated video will be sent to the email you submitted in the form in mp4 format. If you haven't received the video in 24 hours, please reach out to us here.
What are the available payment methods?
You can pay via Credit/Debit Card which is processed via Stripe. For alternate payment methods like PayPal, please reach out here.
I'm encountering some problems when trying to pay with my credit card. Are there alternative payment methods available?
Please let us know about the exact issue you are facing. You can reach out to us here to pay via alternate payment methods including PayPal, WeChat Pay, Cash App Pay, Apple Pay, Google Pay, ACH, SEPA etc.
Once the payment is completed, how long will it typically take for me to receive my video?
You should receive the video in a few minutes to a few hours depending on the theme you ordered. Please contact us here if you do not receive your video even after 24 hours.
I've made a payment but haven't yet received my video yet, what should I do?
Please make sure the payment was successful and you received the confirmation email. Check your Spam or Junk folder for our emails and move them to your inbox if present. If 24 hours have passed and you still haven't received the video, please reach out to us here.
I've received the delivery email, but cannot click the download button?
Some email providers might omit the download link in rare cases. If that happens, just reply to the delivery email and we will resend you the download link as soon as possible.
Will there be a watermark on my videos?
No, there will be no watermark or logo of any kind on your generated videos. They completely belong to you.
Why are there limits on the length of the titles and subitles?
We have set up our systems to generate the most captivating video possible with your submitted text. The limits are in place to ensure the quality of the video and to avoid glitches. You can reach out to us here if you want a longer text limit.
What about posting the generated videos online?
You can post the generated videos anywhere you want, including all social media websites, portfolios, forums, presentations, blogs, etc.
What about using these videos for commercial purposes?
The videos might have copyrighted audio or visuals. You can use it under the Fair Use policy depending on your usage. Please be prudent with your specific use case and assess the usage accordingly.
What are your data collection practices?
We do not store any credit card/debit card details or personally identifiable information on our servers. We only store your email which is used to deliver your video.
I want to cancel my order, what should I do?
If your video has not been delivered, please reach out to us here for a refund. If your video has been generated and sent already, we will not be able to refund your order in accordance with our terms of use. Please reach out to us for further information.
I want more customization of the videos, how can I do that?
For further customization, please reach out to us here. We will craft a custom order based on your requirements.