Quick answers to the most common questions.
Free samples are processed within a few hours to a few days depending on how long the queue is. If you need it sooner, HD and 4K orders are delivered faster.
Your generated video will be sent to the email you submitted in the form in mp4 format. You can also track the status of your video here. If you haven't received an HD or 4K video in 24 hours, please reach out to us at [email protected]. Free samples can take longer as there is always a big queue in free stuff.
All payments are processed securely through Stripe, so you can use any method supported in your country:
Available options vary by region and are shown automatically at checkout. For alternate methods like PayPal, reach out at [email protected].
Checkout also offers a range of region-specific payment methods, which appear automatically based on your location, it's worth checking whether one of those works for you. If not, let us know the exact issue you're facing at [email protected] and we'll help you sort it out.
All videos are delivered as mp4 files. SD is 480p and free to try. HD is 1080p and 4K is 3840x2160, both available as paid options and delivered much faster than SD.
No, there will be no watermark or logo of any kind on your HD or 4K generated videos. They completely belong to you.
We have set up our systems to generate the most captivating video possible with your submitted text. The limits are in place to ensure the quality of the video and to avoid glitches. You can reach out to us at [email protected] if you want a longer text limit.
Yes. The audio you hear in the sample video is included in your generated video.
For further customization, please reach out to us at [email protected]. We will craft a custom order based on your requirements.
You can post the generated videos anywhere you want, including all social media websites, portfolios, forums, presentations, blogs, etc.
The videos might have copyrighted audio or visuals. You can use it under the Fair Use policy depending on your usage. Please be prudent with your specific use case and assess the usage accordingly.
Most orders arrive within a few minutes. Some themes like Universal and Game of Thrones take a bit longer but you should have it within 24 hours. If it's been over 24 hours, please reach out to us at [email protected].
Please make sure the payment was successful and you received the confirmation email. Check your Spam or Junk folder for our emails and move them to your inbox if present. If 24 hours have passed and you still haven't received the video, please reach out to us at [email protected].
Some email providers might omit the download link in rare cases. You can also download your video here, using your order number and email address. If you still face any trouble, just reply to the delivery email and we will resend you the download link as soon as possible. Always use personal emails as they don't face this issue.
We do not store any payment details or personally identifiable information on our servers. We only store your email which is used to deliver your video.
If your video has not been delivered, please reach out to us at [email protected] for a refund. Every video costs us to generate, so if yours has already been sent, we are generally not able to issue a refund. Please reach out to us for further information.
Yes, you can order the same theme with different text. Since every video is rendered fresh from scratch, it counts as a new order. The whole system is intended to be an automated self-serve platform.
Please check your text carefully before placing an order. Once submitted, the video starts rendering right away. If you need any modification, you can place a new order. Feel free to reach out to us at [email protected] if you have any questions.